Customer Service






 
ACCOUNT OPENING

Do I need to open an account before I can purchase?
Yes, opening an account will allow you to purchase without having to fill up all your particulars again. It also allows you to track your orders and receive regular newsletters, promotions and discounts. Registration is easy and free of charge.


 
ORDERING 
 
How do I place an order?

1.Select the items you wish to purchase and click Add to your shopping cart.
2.When you have finished shopping, click on Check Out in your shopping cart and you will be guided through the delivery and payment options. You will be required to sign in at this stage and you will be prompted to register if you are not a member yet. 
3.After you have submitted the order, an email will be sent to you confirming your order details. If you have selected to pay by credit card, you will receive an email confirmation from Paypal that your credit card has been charged.

 

 

PAYMENT & PRICING

 

Payments

We currently accept 2 modes of payment:

1. Local  Bank Transfers  - Upon selection of this option after the order is confirmed, our bank account details will be provided. Orders will only be processed after receipt of funds by bank transfer. Payments not received after 3 days will be automatically dropped.

2. Credit Card Payments by PayPal - You do not need to have a PayPal account to pay by this method. Upon confirmation of your order at Checkout, you will be transferred to the PayPal Secure Payment Page where you will be required to provide your name as it appears on your credit card, your credit card number and the card expiration date.

Pricing

All pricing are in Singapore dollars and are inclusive of the Goods and Services Tax (GST).

 

 

 
SHIPPING & DELIVERY

 

Delivery Process

Once the order is comfirmed, the merchandise will be mailed out within 3 business days under normal circumstances. Please note that during peak periods or due to unexpected delay, the merchandise may take a little longer to be mailed out.

Delivery to a Different Address

You may wish for an order to be mailed to another address other than your billiing address.

At the Shipping page of Checkout, select " Different Mailing address" and key in the different address.

Local Delivery

 You can select either Normal Mail(flat rate) at S$3 regardless of quantity ordered; or

                               Registered Mail (flat rate) at S$5 regardless of quantity ordered.

Please note that customers will bear all risk and liability if the items are sent by Normal Mail.

 

International Delivery

International deliveries will be sent via Singapore Postal Sevices( SingPost) and may take up to 14 days depending on the destination.

Parcel may be subjected to customs inspection which may cause a delay in the delivery time.

All customs tax or duties will be borned by the customer.

Shipping charges will be be based on SingPost's international registered airmail charges. Details of the shipping charges may be found here.

 

 

RETURNS & EXCHANGES

 

We do not allow refunds. If for any reason you are dissatisfied with our items, you may contact us within 7 days from receipt of the item ( for local customers) from date of purchase; 14 days for oveseas customers; and request for an exchange for another item.

Items must be returned in their Original Packaging and Condition; with the tags still attached, item unwashed and unworn and with no perfume or odour.

For the replacement of items of lower value, the excess amount will be forfeited. For replacement items of higer value, you would have to pay the difference in amount.

Delivery/shipping fees are not refundable.

Customers will have to bear the delivery charges of sending the exchanged item to them.

Promotional and discounted items are not eligible for exchange. Lingerie items are not eligible for exchange for hygiene reasons.

 

 

SIZING 

 

We recommend selecting your pre-pregnancy size as most of our apparel have been modified to fit the changing shape. Under each product page, there is a Sizing tab which will give the specific measurements for your reference.

 

 

 
CONTACT US

 

If you have any other question(s) that is not covered here, please email to admin@ubermums-shop.com.